Order Policies

Marlyn's Retail Pvt Ltd, having its registered office at CS 8 3rd Main Road, Jeyachandren Nagar, Pallikaranai, Chennai - 600100, India (“Marlyn’s, “we”, “us” or “our”) is managing and operating the website  <insert website url> through which we retail women’s intimate wear to the users and visitors of this website. 


Our goal is to provide quality products tailored to Indian body types, all at affordable prices. We strive for excellent customer service to all our users and are committed to providing our customers with the best experience throughout their purchase journey to ensure 100% customer satisfaction. This is why we take extensive measures to make sure your order reaches you in perfect condition.


Please find Marlyn’s Order Policies detailed below:


Applicability of Policy

By agreeing to use our website to place an order for our products, you agree to be bound by the terms contained in this Policy without modification. If you do not agree with the terms, you are advised not to place any transactions on our website.

Please note that Marlyn’s reserves the right to change the terms of the policies that govern the shipment, cancellation, return, replacement and refund of orders placed on our website from time to time. 


  • Order fulfilment
    •
    1. Do you ship across India?

    Yes! We ship all the products listed on our website across India.

    1. How long will delivery take?

    Once you have placed the order, we require 3-4 business days to process, dispatch, ship and complete the final delivery.


  • Order cancellation
    •
    1. Can I cancel my order?

    Yes, we accept cancellation requests that are placed before the order has been dispatched.

    1. I’ve changed my mind about my order, but it has been shipped. Can I still request a cancellation?

    Yes, you can still request a cancellation. In this case, please get in touch with us at the earliest by sending an e-mail to <customer care email id> with your request and unique tracking number.

    1. Are there any cancellation charges I will incur?

    No, we do not levy any cancellation charges. If you have already paid for the order, the full amount will be refunded to you shortly after the cancellation has been processed.


  • Returns and Replacements
    •
    1. Can I return/replace an order?

    Yes, you can return or replace an item or order so long as it meets our eligibility criteria.

    1. How do I know if I am eligible for a return/replacement?

    If the order received by you meets one or more of the following criterion listed below, you may go ahead and request a return or replacement as per your preference and requirement:

    • Shipping package is damaged
    • Product is damaged
    • Product is defective or not in working condition
    • The product received is different from what was ordered
    • You are dissatisfied by some aspect of the order

    Please note that in such circumstances, you must also comply with the guidelines listed below to facilitate a successful return/replacement:

    • Products must be kept unused and in their original condition
    • The original invoice, receipt, tags, packaging and all other accessories must be kept intact and unaltered without being damaged or discarded by you